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Privacy Policy

Effective Date: July 5, 2025

1. Introduction

  • Welcome to Bug-out Bikes LLC! We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent Off-Highway Vehicles (OHVs) from us, visit our website, or interact with us.

  • By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

  • Contact Information: Name, address, phone number, email address.

  • Identification Information: Driver's license number, date of birth, copies of identification documents (for verification purposes related to rental agreements and insurance).

  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors – we typically do not store full credit card numbers).

  • Rental Information: Rental dates, OHV rented, rental history, damage waiver selections, insurance information.

  • Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages visited, time spent on site – if you have a website).

  • Location Information: While we typically don't track the precise location of rented OHVs unless specified in the rental agreement for safety or theft prevention, clarify if any GPS tracking is employed and for what purpose (e.g., recovery in case of theft, geofencing for restricted areas). If you do use GPS, clearly state this.

  • Communications: Records of your correspondence with us (emails, phone calls, chat messages).

  • Emergency Contact Information: Details of an emergency contact provided by you.

3. How We Collect Your Information

We collect information through various methods:

  • Directly from You: When you complete rental agreements, make reservations, fill out forms, communicate with us, or provide information during the rental process.

  • Through Our Website/Online Reservation System: When you browse our site, make online reservations, or submit inquiries.

  • From Third Parties: We may receive information from third-party booking platforms, payment processors, or insurance providers as necessary for your rental.

  • Through OHV Telematics (if applicable): If your OHVs are equipped with GPS or other tracking devices, describe the data collected (e.g., location, speed, engine hours) and the purpose (e.g., safety, maintenance, theft prevention, compliance with rental terms).

4. How We Use Your Information

We use your personal information for various purposes, including:

  • To Provide Rental Services: Processing reservations, completing rental agreements, verifying identity, facilitating payment, and managing the rental period.

  • Customer Service: Responding to inquiries, providing support, and addressing issues related to your rental.

  • Safety and Security: Verifying driver eligibility, ensuring compliance with safety regulations, preventing fraud, and recovering stolen vehicles (if GPS tracking is used).

  • Legal and Regulatory Compliance: Fulfilling legal obligations, responding to law enforcement requests, and complying with industry regulations.

  • Internal Operations: Improving our services, analyzing business performance, and managing our fleet.

  • Marketing and Promotions (with consent): Sending you information about special offers, new OHVs, or other services that may be of interest to you (if you opt-in to receive such communications).

  • Damage and Incident Management: Investigating and processing claims related to vehicle damage or accidents.

5. How We Share Your Information

We may share your information with:

  • Third-Party Service Providers: Payment processors, insurance providers, IT service providers, booking platforms, and other vendors who assist us in operating our business. These providers are typically bound by confidentiality agreements.

  • Law Enforcement and Government Agencies: When required by law or in response to a valid legal process (e.g., subpoena, court order).

  • Insurance Companies: For processing insurance claims related to your rental.

  • Emergency Contacts: In case of an emergency during your rental period.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  • While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Choices and Rights

  • Access and Correction: You may have the right to access and update your personal information held by us. Please contact us to make such requests.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

  • Cookies (if applicable): If you use cookies on your website, explain how users can manage their cookie preferences.

8. Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

9. Children's Privacy

  • Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other appropriate means. Your continued use of our services after such modifications constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bug-out Bikes LLC 2783 W. Hazelhurst dr. Taylorsville, UT 84129 (385) 537-2777 joelhall@bug-outbikes.com www.bug-outbikes.com

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